Terms and Conditions

Terms and Conditions

Pettington Pet Supplies' products are supplied by SWANSTON VETERINARY HOSPITAL LIMITED.

Please read the following terms and conditions carefully before shopping at Pettington and retain a copy for future reference.

1. Clear terms and contract format

  • 1.1 The following terms and conditions ("these Terms") govern all transactions involving goods and services conducted at Pettington (hereinafter referred to as "the Company", "we", "our Store"). Unless otherwise agreed in writing by both parties, these Terms apply to all transactions conducted at the Company.
  • 1.2 These Terms and Conditions will constitute a contract when the Company sends the goods and you (hereinafter referred to as "Customer" or "you") pay in full.
  • 1.3 After the customer confirms the order, the Company will send an order confirmation email to the email address provided by the customer. The Company reserves the right to decide whether to accept the customer's order request.
  • 1.4 The Company reserves the right to amend and update these Terms and Conditions at any time without prior notice, but shall make updated information readily available to customers in an appropriate manner.
  • 1.5 Customers are fully responsible for their accounts registered on this website. Customers are responsible for paying all amounts in their accounts and are responsible for all online activities conducted through their accounts by authorized or unauthorized third parties.

Customers must be 18 years of age or older to shop at our store. Customers must ensure that no unqualified person uses their online account to shop. Goods must be collected by a person aged 18 or above (identification document required) at the time of delivery. If the above person is not present, the company reserves the right to take back the goods and attempt to deliver them at another agreed time.

  1. Product prices and information
  • 2.1 All prices of goods are subject to the date of ordering. However, the Company reserves the right to cancel an order (before the contract mentioned in clause 1 is formed) due to system price, market price fluctuations, website photos or other information errors.
  • 2.2 All orders are subject to the availability of the relevant goods. If the Company is unable to provide the goods ordered, we will notify the customer as soon as possible.
  • 1.3 The Company will endeavor to ensure that the prices, relevant information and sizes of the products listed on the Website are updated. We reserve the right to change the prices and other information of the products without prior notice. All orders are subject to the Company's sole discretion and are accepted based on stock availability.
  • 2.4 The Company will endeavour to ensure that the stock of the products listed on the Website is sufficient. If any product is unavailable to customers due to out-of-stock, we reserve the right to offer a substitute product of the same type and price.
  • 2.5 All orders are subject to final availability. The Company reserves the right to refuse an order due to out-of-stock conditions. If we are unable to provide any product or service requested, we will notify you by phone or email before the requested delivery date.
  • 2.6 The Company cannot guarantee that all product reviews on the Website truly reflect the quality of the products. All product information and reviews on the Website are for reference only. Customers must make their own judgment and decision when purchasing.

  1. Account Registration Notes
  • 3.1 Before ordering products, you must first register as a user of our website. When registering:
  • 3.1.1 You must provide your latest, correct, accurate and complete information;
  • 3.1.2 You are responsible for keeping your username and password safe;
  • 3.1.3 We will treat every successful login to our website as a login by you or someone authorized by you;
  • 3.2 We reserve the right to refuse any user's registration and terminate the registration account of any registered user.
  • 3.3 If you need to change any of your registration information, please contact us as soon as possible to ensure effective communication between us.

  1. Payment ( Terms )
  • 4.1 All prices on this website are in Hong Kong Dollars.
  • 4.2 When ordering goods, customers may pay using the payment methods listed on the Website. Customers must pay for the goods and delivery charges (if applicable) before the Company dispatches the goods.
  • 4.3 After confirming the customer's payment, the company will confirm the order and arrange delivery.
  • 4.4 The Company reserves the right to change the payment terms of the Online Store at any time without prior notice.
  • 4.5 Notwithstanding anything contained herein, the Company shall not be liable for any losses (including indirect and consequential losses) incurred or suffered by you as a result of any online payment made by you due to the following reasons:
  • any failure, delay, disruption, interruption or limitation in the transmission of any data or information by any payment gateway used by the relevant banks and/or third party merchants in processing credit/debit/smart cards or other payment mechanisms;
  • Any error or omission in the transmission of any data or information by the above payment gateway;
  • Failure, malfunction or breakdown of such gates and
  • Any circumstances arising from the above matters.

  1. Delivery Service
  • 5.1 After customers place an order, the Company will deliver the goods to the delivery address provided by the customer. Our delivery range is limited to the Hong Kong Special Administrative Region (outlying islands: such as Tai O, Cheung Chau, Lamma Island and Ping Chau will provide delivery services by Hong Kong Post). All orders that need to be delivered to areas outside Hong Kong will be cancelled.
  • 5.2 For orders confirmed before 4:00 pm on working days, if the goods are in stock and no additional safety inspection is required, the Company will process them on the same day and arrange delivery according to the delivery method selected by the customer. (Working days do not include Sundays and public holidays)
  • 5.3 If any ordered goods are unavailable due to reasons beyond our control, we will notify you as soon as possible and arrange a refund.
  • 5.4 If you or the recipient fails to collect the ordered goods within the agreed time (due to circumstances beyond our control) and you fail to compensate us, we may:
  • 5.4.1 store the goods and charge additional storage and delivery fees on the next delivery; or
  • 5.4.2 The contract with the Company shall be deemed to have been cancelled.
  • 5.5 If you cancel the contract and do not receive the ordered goods, the Company will arrange a refund within thirty days of your payment.
  • 5.6 Once the order is confirmed, the company will arrange delivery as soon as possible. However, if there is any delay in delivery service due to reasons beyond our control and any losses incurred by the customer, we shall not be liable for any loss.
  • 5.7 The delivery date of the goods may change according to the latest information and may be earlier than the estimated delivery date. Customers should pay attention to the update of the delivery information in their account. After the order is confirmed, any price change will not be retroactive.
  • 5.8 The estimated delivery date of the goods refers to the time when the goods will be delivered to the delivery address provided by the customer. We will make an estimate within a time range. If the estimated delivery date is calculated in days, it means the working days required for delivery, excluding Sundays and public holidays.
  • 5.9 Delivery service will be suspended when Tropical Cyclone Warning Signal No. 8 or above or Black Rainstorm Warning Signal is hoisted. Delivery will be rescheduled.
  • 5.10 If the customer is unable to collect the goods on the agreed delivery date and time, the Company reserves the right to charge the customer an additional delivery fee.
  • 5.11 If the customer needs to change the delivery address after placing an order, he/she must notify the Company immediately to arrange the change of delivery address.
  • 5.12 If the customer is unable to collect the goods on the estimated delivery date, he/she must authorize a third party aged 18 or above to collect and sign for the package on his/her behalf.
  • 5.13 Under no circumstances will the courier leave the package unattended.
  • 5.14 The Company reserves the right to refuse to deliver goods to any customer at its absolute discretion.

  1. Damaged goods
  • Upon receipt of the goods, the customer must inspect them immediately. After confirming that the goods are correct and undamaged, the customer must sign for the goods on the receipt.
  • If the customer wishes to refund or return the goods after signing for them, please contact us.

  1. Risk / Ownership
  • 7.1 All risks of damage or loss to goods pass to the customer when the goods leave our warehouse.
  • 7.2 The Company reserves title to the Goods until the Customer has paid (in cash or in readily available funds) all of the following:
  • 7.2.1 Purchase items, and
  • 7.2.2 All funds in any account registered by the Customer.
  • 7.3 If the ownership of the goods cannot be transferred to the customer due to the above reasons, the Company reserves the right to claim relevant compensation from the customer.

  1. Right of return
  • 8.1 Customers have the right to cancel their sales contract with the Company/return the goods within 14 days of receiving the goods (see below).
  • 8.2 We do not accept returns over the phone. Customers must notify us in writing or through the "Returns" section online to request a return, and provide information about the goods and their delivery (if applicable).
  • 8.3 If the customer requests to return the goods after receiving them, the return shipping fee shall be borne by the Company. If the goods are damaged or incomplete when they arrive, the return shipping fee shall be borne by the Company. The customer must return the goods according to the return address and ensure that the goods are intact during the return process.
  • 8.4 The Company will arrange a refund within 30 days after the customer cancels the contract or return the relevant amount directly to the customer's payment account.
  • 8.5 If the Customer fails to return the Goods as requested, the Company shall have the right to charge the Customer an amount not exceeding the direct cost of recovering the Goods.
  • 8.6 Opened items are not returnable.

  1. Limitation of Liability
  • 9.1 The Company's liability for any matter arising out of or in connection with this Agreement, whether based on contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, is limited to the loss anticipated by the Client at the time the Client began to use the Website or entered into a contract of sale with the Company.
  • 9.2 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence or fraudulent misrepresentation.
  • 9.3 The Company shall not be liable to the Client for any indirect or consequential loss or damage (whether for lost profits, loss of business, loss of goodwill or otherwise), costs, expenses or indirect claims of any kind arising out of or in connection with this Agreement.
  • 9.4 We will not be liable for any delay or failure caused by force majeure, fire, flood, accident, riot, war, government intervention, embargo, lay-offs, labor difficulties, equipment failure or other reasons beyond our control.

  1. User Obligations
  • 10.1 By using this website, you agree that:
  • Will not perform or allow any acts that infringe upon the copyright of the website;
  • You will not use the information on this website for any illegal, inappropriate, obscene or defamatory purpose;
  • Make every effort to ensure that the information does not damage customer data or systems;
  • Ensure that the information provided to the Company is accurate, complete and up-to-date;
  • Allow the Company to conduct investigations into the information accessed through this website;
  • The Company's disclaimers and limitations of liability set forth herein; and
  • The company uses the personal privacy policy at any time.

  1. Transactions with advertisers
  • 11.1 Your correspondence or business dealings with advertisers, or your participation in promotions on or through this Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the advertiser. You agree that the Company is not responsible or liable for any loss or damage of any nature arising from any dealings or from the appearance of advertisers on the Service.

  1. Personal Data Protection
  • 12.1 The Company will strive to keep your transaction and payment information on this website confidential. We will not be held responsible for any unauthorized use of your information due to our negligence.

  1. Service Modifications
  • 13.1 The Company reserves the right to modify, temporarily or permanently interrupt the Service at any time without prior notice to the Customer. If we exercise our right to modify or interrupt the Service, we will not be liable to the Customer or any third party.

  1. indemnity
  • 14.1 You agree to indemnify and hold harmless the Company from and against all losses, damages, claims, liabilities, costs (including legal costs) and expenses incurred by us as a result of your use of this Website in breach of or disregard of these Terms of Service.

  1. Jurisdiction Law law and Can point cut sex
  • 15.1 This Notice applies in its entirety to the extent permitted by Hong Kong law. If any part of this Notice is prohibited or declared unenforceable in any jurisdiction, that part will be ineffective only in that jurisdiction and only to the extent of the prohibition or unenforceability. The remaining parts of this Notice will remain in effect, and the validity or enforceability of the ineffective part in any other jurisdictions will not be affected. If this Disclaimer is published in Chinese, and there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.